Shipping policy

Last Updated: 08/23/2026

Thank you so much for shopping with Southern Sass & Spirit Co.! ❤️

Because many of our products are made especially for you, your order goes through a production process before it ships. We work with trusted print-on-demand fulfillment partners to create and ship many of our products.

🛍️ Processing & Production

Most orders are made to order, which means your item is created after you place your order.

Please allow approximately 2–7 business days for production before your order ships. Production times can vary depending on the product, order volume, holidays, and the fulfillment location.

Your order will be shipped once production is complete.

📦 Shipping Times

After your order has been produced and shipped, delivery times will depend on the shipping method, destination, and carrier.

Estimated delivery times are provided during checkout when available. Please remember that shipping estimates are not guaranteed delivery dates.

Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside of our control may occasionally cause delays.

📍 Tracking Information

Once your order ships, you'll receive an email with tracking information when tracking is available.

Please allow a little time for the tracking information to update after your package enters the carrier's system.

🏠 Please Double-Check Your Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an incorrect address, contact us as soon as possible. Because our products may enter production quickly, we cannot guarantee that an address can be changed once an order has been submitted.

We are not responsible for packages delivered to an incorrect address provided by the customer.

🌎 Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is in the possession of the shipping carrier.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If your package appears to be lost or significantly delayed, contact us at creatingfreedomwithkristie@gmail.com and we'll do our best to help you determine the next steps.